We recently worked with a client who had been struggling to recruit the “right” Sales Director and had got it wrong twice which had cost them a small fortune. We met with the Directors to understand the role, the Kpi’s and then helped them formulate the “Essential” success behavioural traits, the “Desirable” traits and the … Read more Client Case Study – Finding the Right Sales Director
A property services business in the South West were going through a restructure of their contact centre environment. We had been introduced previously to help this business with assessment of Head of Customer Excellence & Operational Field Performance Manager positions for candidates being submitted by recruitment agencies. We created a job profile of behaviours for … Read more Client Case Study – Property Services
A care company needed to streamline three of their line management roles by reducing the team from 20 to 12. They wanted to identify a way that would help them select the most suitable 12 in a measurable, objective, fair and non-discriminatory way. We worked with them to create 3 different job specific behavioural profiles … Read more Client Case Study – Care Company
Would it worry you if your Airplane Pilot wasn’t assessed as to how suitable they are for their job? “Yes of course” I hear you shouting, “my life is at stake here”.Would it worry you if one of your customers had a complaint and were directed to someone who is not suitable for that role? … Read more Is Your Holiday Airline Pilot Suitable For Their Role?
How much do you invest in your staff? According to most Senior HR Managers, the single biggest issue facing their businesses is, finding a way to increase their staff’s engagement and retention. When unemployment is so low this challenge increases as there are more vacancies and less candidates. A simple law of supply and demand. … Read more Reasons to invest in your staff
Have you ever been into a book shop (yes, I know, how retro) or been online to try and find a book on Leadership? I recently typed in “Leadership” on Amazon Books (there are other online book retailers) and found over 50,000 results for Books : Business, Finance & Law : Management : Management Skills … Read more Why are there so many books on Leadership ?
Throughout 26 years working within the recruitment arena, one of the most frustrating things for Recruiting Managers, Talent Acquisition Professionals, HR Professionals and Recruitment Consultants was how long it took to get an applicant a job offer. All too often, especially when unemployment is low, a good candidate will be snatched up very quickly. It … Read more Losing Good Candidates During Your Hiring Process?
As a relatively new business, offering something unique and incredibly value added, you would imagine that it was easy to get people to buy in. We did, but have found that people are sceptical of something new. Most new things are met with scepticism, the motor car, aeroplanes, mobile phones, the internet etc, the list … Read more Our Confession of our “well-intentioned” Marketing “Cock Up”!